S. NASIR, "A Framework for CRM: Understanding CRM Concepts," In Advertising and Branding , Hershey, Pa: Idea Group Publishing (IGP) , 2017, pp.361-412.
NASIR, S. A Framework for CRM: Understanding CRM Concepts. 2017. In Advertising and Branding , Idea Group Publishing (IGP) , Hershey, Pa, 361-412.
NASIR, S., (2017). A Framework for CRM: Understanding CRM Concepts. Advertising and Branding (pp.361-412), Hershey, Pa: Idea Group Publishing (IGP) .
NASIR, Süphan. "A Framework for CRM: Understanding CRM Concepts." In Advertising and Branding , 361-412. Hershey, Pa: Idea Group Publishing (IGP) , 2017
NASIR, Süphan. "A Framework for CRM: Understanding CRM Concepts." Advertising and Branding , Idea Group Publishing (IGP) , 2017, pp.361-412.
NASIR, S. (2017) "A Framework for CRM: Understanding CRM Concepts", Advertising and Branding . Hershey, Pa: Idea Group Publishing (IGP) .
@bookchapter{bookchapter, author ={Süphan NASIR}, chaptertitle={A Framework for CRM: Understanding CRM Concepts}, booktitle={ Advertising and Branding}, publisher={Idea Group Publishing (IGP) }, city={Hershey, Pa},year={2017} }