Bozbay, Z. Et Al. 2016. The Role of Service Quality on Customer Satisfaction in Internet Retailing: A Comparative Study of Apparel and Book Industries. Journal of Transportation and Logistics , vol.1, no.1 , 19-38.

Bozbay, Z., Yaman, Y., & Özkan, E., (2016). The Role of Service Quality on Customer Satisfaction in Internet Retailing: A Comparative Study of Apparel and Book Industries. Journal of Transportation and Logistics , vol.1, no.1, 19-38.

Bozbay, Zehra, Yılmaz Yaman, And Erdem ÖZKAN. "The Role of Service Quality on Customer Satisfaction in Internet Retailing: A Comparative Study of Apparel and Book Industries," Journal of Transportation and Logistics , vol.1, no.1, 19-38, 2016

Bozbay, Zehra Et Al. "The Role of Service Quality on Customer Satisfaction in Internet Retailing: A Comparative Study of Apparel and Book Industries." Journal of Transportation and Logistics , vol.1, no.1, pp.19-38, 2016

Bozbay, Z. Yaman, Y. And Özkan, E. (2016) . "The Role of Service Quality on Customer Satisfaction in Internet Retailing: A Comparative Study of Apparel and Book Industries." Journal of Transportation and Logistics , vol.1, no.1, pp.19-38.

@article{article, author={Zehra BOZBAY Et Al. }, title={The Role of Service Quality on Customer Satisfaction in Internet Retailing: A Comparative Study of Apparel and Book Industries}, journal={Journal of Transportation and Logistics}, year=2016, pages={19-38} }