THE PERCEPTION OF SERVICE QUALITY IN AUTOMOTIVE SERVICES: A COMPARISON OF CONSUMERS RECEIVING AUTOMOTIVE SERVICES FROM AUTHORIZED AND PRIVATE SERVICE ENTERPRISES


Thesis Type: Doctorate

Institution Of The Thesis: Istanbul University, Institute of Social Sciences, İşletme Fakültesi Bölümü, Turkey

Approval Date: 2021

Thesis Language: Turkish

Student: ŞEVKET NECMETTİN GÜRCAN

Supervisor: Bahar Yaşin