The Value of Decision Making to the Airlines: An Analysis of Passenger Preferences on Check-ins

GÜLSEÇEN S., Doğuş A., Yılmaz İ. G.

Journal of Transportation and Logistics, cilt.2, sa.1, ss.1-10, 2017 (Hakemli Dergi)

  • Yayın Türü: Makale / Özet
  • Cilt numarası: 2 Sayı: 1
  • Basım Tarihi: 2017
  • Dergi Adı: Journal of Transportation and Logistics
  • Derginin Tarandığı İndeksler: TR DİZİN (ULAKBİM)
  • Sayfa Sayıları: ss.1-10
  • İstanbul Üniversitesi Adresli: Evet

Özet

The nature of business environment in airports has made speed of operations crucial. From this standpoint, check-in areas in airports have become the most important place for monitoring the speed of operations. Airline companies offer many methods for check-in processes to the passengers and along with that there has been a huge increase in usage of self-check-ins. In this phase, decision making comes into play. This study is an attempt to reveal the value decision making for the airlines by analysing the passenger preferences on check-ins. Based on the quantitative data, correlational analysis method is performed and RStudio is used for all computations. Hence, some decisions are made based on that analysis.