The Effects Of Quality Of Work Life On Burnout Syndrome: A Study On Hospitality Industry

Acar A., Erkan M.

Journal of Tourismology, cilt.4, sa.1, ss.35-53, 2018 (Hakemli Dergi)

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 4 Sayı: 1
  • Basım Tarihi: 2018
  • Dergi Adı: Journal of Tourismology
  • Derginin Tarandığı İndeksler: Directory of Open Access Journals
  • Sayfa Sayıları: ss.35-53
  • İstanbul Üniversitesi Adresli: Evet

Özet

The purpose of the study is to determine whether the quality of work life of the employees of the hospitality industry is affected by Burnout Syndrome. For this reason, 410 employees who work in 65 independent enterprises awarded 4 and 5 stars, which are members of the Hotel Association of Turkey (TUROB), also a non-governmental organization, operating in the districts of Fatih, Beyoğlu, Şişli, Beşiktaş and Atatürk Airport area of the province of Istanbul, were reached by means of questionnaires and the data were then collected. As a result of the analysis on the obtained data, it was determined that there are various levels of relationship and effects between the work life quality of the hospitality industry employees and their burnout syndromes. It is also achieved that the work life qualities of the employees are moderate, and they experience the burnout in the middle level.