Understanding the Customer Experiences from Perspective of Guests and Hotel Managers: Empirical Findings from Luxury Hotels in Istanbul, Turkey


ÇETİN G., Okumus F.

17th Annual Graduate Student Research Conference in Hospitality and Tourism, United States Of America, 1 - 04 January 2012, pp.432-443

  • Publication Type: Conference Paper / Full Text
  • Country: United States Of America
  • Page Numbers: pp.432-443
  • Istanbul University Affiliated: Yes