INFORMS, Austin, United States Of America, 1 - 04 October 2010, pp.1
Utilization of a system, service or production, can be enhanced significantly by managing the capacity intelligently. In this study, we focus on improving the profitability of limited resources in service operations. Considering different customer segments we utilize revenue management concept in developing guidelines helping manager differentiate the incoming requests. The performance is benchmarked to classical fairness approach and compared to the optimum for effectiveness.