Strategic capability prioritisation for logistics service providers: a consistency-calibrated reliability-weighted fuzzy FUCOM-MARCOS framework
EXPERT SYSTEMS WITH APPLICATIONS, cilt.333, 2027 (SCI-Expanded, Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 333
- Basım Tarihi: 2027
- Doi Numarası: 10.1016/j.eswa.2026.134255
- Dergi Adı: EXPERT SYSTEMS WITH APPLICATIONS
- Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Scopus, Aerospace Database, Applied Science & Technology Source, Compendex, INSPEC, Public Affairs Index, Academic Search Ultimate (EBSCO), Engineering Source (EBSCO), Technology Collection (ProQuest)
- İstanbul Üniversitesi Adresli: Evet
Özet
Logistics service providers (LSPs) have yet to receive guidance, supported by empirical data, on which organisational capabilities should be prioritised for development to enhance competitiveness and survival in the dramatically changing environment they face. Although previous research has explained the relationship between capabilities and competitiveness, it has offered little empirical support to help managers direct limited resources towards specific capability types. Thus, this study aims to introduce a novel hybrid multi-criteria decision-making framework for strategic capability prioritisation in LSPs, which determines the relative priority of critical capability domains and evaluates alternative capability development scenarios. The proposed methodology incorporates six capability dimensions for evaluating five strategic capability scenarios. Structured elicitation from 17 senior managers of leading LSPs based in T & uuml;rkiye forms the empirical data set. This methodology contributes by transforming each expert's deviation from full consistency into an endogenous reliability weight during the aggregation of individual weights. CCR-FUCOM weights are then used to calculate scenario scores via fuzzy MARCOS. Results show that operational capabilities and dynamic capabilities form a priority cluster. The scenario analysis converges on the same priorities: the operational leader configuration attains the highest system-level utility, with the digital pioneer second and the resilience champion third. Resilience is nevertheless the decisive contingency: it is the capability whose weight most readily reorders the leading configurations as turbulence intensifies. The study reconceptualises competitiveness as a function of scenario-based capability prioritisation under environmental turbulence and introduces a consistency-sensitive decision framework for expert-based MCDM. It also provides LSP practitioners with a systematic, replicable tool for making capability investment decisions under uncertainty and resource constraints.