Profile of Perpetrators of Customer Aggression A Survey among Front Line Call Center and Retail Staff

AKGEYİK T., DELEN M.

European Journal of Management, vol.10, no.3, pp.78-84, 2010 (Peer-Reviewed Journal)

  • Publication Type: Article / Article
  • Volume: 10 Issue: 3
  • Publication Date: 2010
  • Journal Name: European Journal of Management
  • Page Numbers: pp.78-84
  • Istanbul University Affiliated: Yes