A hierarchical customer satisfaction framework for evaluating rail transit systems of Istanbul

AYDIN N., Celik E., Gumus A. T.

Transportation Research Part A: Policy and Practice, cilt.77, ss.61-81, 2015 (SCI-Expanded, SSCI, Scopus)

• Yayın Türü: Makale / Tam Makale
• Cilt numarası: 77
• Basım Tarihi: 2015
• Doi Numarası: 10.1016/j.tra.2015.03.029
• Dergi Adı: Transportation Research Part A: Policy and Practice
• Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus
• Sayfa Sayıları: ss.61-81
• Anahtar Kelimeler: Customer satisfaction, Rail transit systems, Multi criteria decision making, Fuzzy sets, DECISION-MAKING APPROACH, EXTENT ANALYSIS METHOD, FUZZY MCDM METHOD, SERVICE QUALITY, PUBLIC TRANSPORT, MULTIPLE-CRITERIA, PERFORMANCE EVALUATION, CAR, METHODOLOGY, PASSENGERS
• İstanbul Üniversitesi Adresli: Hayır