Akademik Veri Yönetim Sistemi
MANAGEMENT DECISION, cilt.64, sa.3, ss.1-20, 2026 (Scopus)
This study investigates the impact of the facades of conformity (FOC) on burnout, turnover intention, moral disengagement, and social loafing among banking professionals.
Data were collected by using a survey technique from 452 white-collar banking professionals in Istanbul, Turkey.
FOC is positively related to emotional exhaustion, depersonalization, turnover intention, moral disengagement, and social loafing. Emotional exhaustion and depersonalization as the subdimensions of burnout partially mediate the relationship between FOC and turnover intention. Further, moral disengagement partially mediates the link between FOC and social loafing.
The study can be expanded to other countries to investigate how culture affects the dynamics of FOC on the concepts analyzed in this study.
FOC yields significant consequences for both individuals and organizations, regardless of whether employees stay or leave the organization. Consistently participating in such behaviors may eventually exhaust human psychological resources, resulting in burnout and heightened turnover intentions. Moreover, FOC can lead to cognitive erosion that may result in undesirable outcomes such as moral disengagement and social loafing. To minimize these adverse outcomes, organizations are encouraged to value individuality, promote authenticity, and embrace diversity and inclusion in the workplace.
This is the first study positing the undesirable consequences of FOC, regardless of whether employees have an intent to stay or have turnover intentions. This study connects FOC to burnout, turnover intention, moral disengagement, and social loafing, while revealing crucial mediators, so illuminating the hidden psychological and behavioral consequences of workplace inauthenticity. It provides novel insights about the enduring dangers of FOC-oriented societies and highlights the need for authenticity, inclusivity, and psychological wellness inside organizations.