THE MEDIATING ROLE EFFECT OF INTERNAL INTEGRATION BETWEEN LONG TERM RELATIONSHIP WITH SUPPLIERS AND CUSTOMERS AND BUSINESS PERFORMANCE IN TURKEY ICI 500 ENTERPRISES

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TOKER K., Pinar R. I.

BRAZILIAN JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, vol.16, no.4, pp.592-604, 2019 (ESCI)

• Publication Type: Article / Article
• Volume: 16 Issue: 4
• Publication Date: 2019
• Doi Number: 10.14488/bjopm.2019.v16.n4.a5
• Journal Name: BRAZILIAN JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT
• Journal Indexes: Emerging Sources Citation Index (ESCI)
• Page Numbers: pp.592-604
• Istanbul University Affiliated: Yes

Abstract

Goal: This paper aims to demonstrate the mediating effect of internal integration in the relationship between long-term connections with customers/suppliers and operating performance. Businesses that want to improve operating performance often try to establish long-term relationships with customers and suppliers. However, at this stage, they neglect the internal integration process.