Sexual harassment, psychological well-being, and job satisfaction of female tour guides: the effects of social and organizational support

ALRAWADIEH Z., Alrawadieh D. D., Olya H. G. T., BAYRAM G. E., Kahraman O. C.

JOURNAL OF SUSTAINABLE TOURISM, cilt.30, sa.7, ss.1639-1657, 2022 (SSCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 30 Sayı: 7
  • Basım Tarihi: 2022
  • Doi Numarası: 10.1080/09669582.2021.1879819
  • Dergi Adı: JOURNAL OF SUSTAINABLE TOURISM
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, Academic Search Premier, PASCAL, ABI/INFORM, Business Source Elite, Business Source Premier, CAB Abstracts, Geobase, Hospitality & Tourism Complete, Hospitality & Tourism Index, PAIS International, Public Affairs Index, Sociological abstracts, Veterinary Science Database
  • Sayfa Sayıları: ss.1639-1657
  • Anahtar Kelimeler: gender equality, job satisfaction, organizational support, psychological well-being, Sexual harassment, social support, tour guiding
  • İstanbul Üniversitesi Adresli: Evet

Özet

Drawing on the Conservation of Resources Theory (COR), and a gender perspective, this study proposes and tests a conceptual model postulating relationships between sexual harassment, burnout, perceived social and organizational support, psychological well-being, and job satisfaction. A survey of Turkish female tour guides resulted in 221 valid questionnaires. The results reveal that female tour guides' sexual harassment experience has a negative impact on their job satisfaction and psychological well-being. Unlike perceived social support, perceived organizational support plays a significant and negative role in triggering sexual harassment. The findings also confirm the mediating effects of burnout on the relationship between sexual harassment and job satisfaction as well as the relationship between sexual harassment and psychological well-being. The study contributes to gender equality and sustainability research and offers several practical implications for stakeholders in the travel industry and public policy.