A hesitant fuzzy linguistic term sets-based AHP approach for analyzing the performance evaluation factors: an application to cargo sector

Tuysuz F. , Simsek B.

COMPLEX & INTELLIGENT SYSTEMS, vol.3, no.3, pp.167-175, 2017 (Journal Indexed in SCI) identifier

  • Publication Type: Article / Article
  • Volume: 3 Issue: 3
  • Publication Date: 2017
  • Doi Number: 10.1007/s40747-017-0044-x
  • Page Numbers: pp.167-175


One of the important points in performance measurement and evaluation is determining the relative importance of the metrics used. The aim of this study is to present a fuzzy multi-criteria decision-making approach for evaluating the factors used for performance evaluation. Hesitant fuzzy sets-based analytic hierarchy process method, which is an effective and successful approach to deal with uncertainty, is proposed for analyzing the factors affecting the performance of the branches of a cargo company in Turkey and also for prioritizing them according to their level of importance.