A hesitant fuzzy linguistic term sets-based AHP approach for analyzing the performance evaluation factors: an application to cargo sector

Tuysuz F. , Simsek B.

COMPLEX & INTELLIGENT SYSTEMS, cilt.3, ss.167-175, 2017 (SCI İndekslerine Giren Dergi) identifier

  • Cilt numarası: 3 Konu: 3
  • Basım Tarihi: 2017
  • Doi Numarası: 10.1007/s40747-017-0044-x
  • Sayfa Sayıları: ss.167-175


One of the important points in performance measurement and evaluation is determining the relative importance of the metrics used. The aim of this study is to present a fuzzy multi-criteria decision-making approach for evaluating the factors used for performance evaluation. Hesitant fuzzy sets-based analytic hierarchy process method, which is an effective and successful approach to deal with uncertainty, is proposed for analyzing the factors affecting the performance of the branches of a cargo company in Turkey and also for prioritizing them according to their level of importance.