Identifying key factors of rail transit service quality: An empirical analysis for Istanbul

Işıklı E., AYDIN N., Celik E., Gumus A. T.

Journal of Public Transportation, vol.20, no.1, pp.63-90, 2017 (SSCI, Scopus)

  • Publication Type: Article / Article
  • Volume: 20 Issue: 1
  • Publication Date: 2017
  • Doi Number: 10.5038/2375-0901.20.1.4
  • Journal Name: Journal of Public Transportation
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus
  • Page Numbers: pp.63-90
  • Keywords: Service quality, public transportation, rail transit systems, stated preferences, fallback voting, Istanbul, IMPROVE CUSTOMER SATISFACTION, PUBLIC TRANSPORT, PASSENGERS, FRAMEWORK, NETWORK, SYSTEMS, ACCESS, IMPACT
  • Istanbul University Affiliated: No