Compassionate Care Experiences of Nurses in Acute Psychiatric Settings: A Qualitative Study


Pehlivan Saribudak T., Üstün B., KALYONCU N.

Journal of the American Psychiatric Nurses Association, 2026 (SCI-Expanded, SSCI, Scopus) identifier identifier identifier

  • Publication Type: Article / Article
  • Publication Date: 2026
  • Doi Number: 10.1177/10783903261443984
  • Journal Name: Journal of the American Psychiatric Nurses Association
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, CINAHL, MEDLINE, Psycinfo
  • Keywords: acute psychiatric units, compassionate care, psychiatric nursing, qualitative study
  • Istanbul University Affiliated: Yes

Abstract

Background: Despite the recognized importance of compassion in psychiatric nursing, research on nurses’ perceptions and experiences of compassionate care remains limited. To the best of our knowledge, no studies have specifically examined compassionate care from the perspective of psychiatric nurses in acute psychiatric clinics in Turkey. Aims: This qualitative study explored psychiatric nurses’ perceptions and experiences of compassionate care. Methods: Eight semi-structured interviews were conducted between April and July 2025, and data were analyzed using a conventional content analysis approach. Results: Five themes emerged: Translation of Compassion into Practice, Non-compassionate Care Behaviors, Dual Faces of Care: Compassion and Its Absence, Barriers to Sustainability, and Recommendations for Sustaining Compassionate Care. Compassionate care was defined as patient-centered listening, therapeutic communication, empathy, tolerance, and a humane, attentive approach to patients’ needs. Non-compassionate behaviors included neglect, rudeness, judgment, and traumatic interventions such as restraint or isolation—often applied for nurses’ convenience rather than patients’ well-being. Conclusion: Findings highlight the urgent need to prevent non-compassionate care due to adverse effects on adherence, recovery, and trust. Conversely, compassionate care positively influences emotional regulation, engagement, and recovery. Sustaining compassion requires professional development, counseling, and reflective practice.