Profile of Victims of Customer Aggression: Case of Call-Center and Retail Workers (A Survey)

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AKGEYİK T., DELEN M.

European Journal of Management, vol.8, pp.95-101, 2008 (Peer-Reviewed Journal)

• Publication Type: Article / Article
• Volume: 8
• Publication Date: 2008
• Journal Name: European Journal of Management
• Page Numbers: pp.95-101
• Open Archive Collection: AVESIS Open Access Collection
• Istanbul University Affiliated: Yes