Profile of Victims of Customer Aggression: Case of Call-Center and Retail Workers (A Survey)
European Journal of Management, vol.8, pp.95-101, 2008 (Peer-Reviewed Journal)
- Publication Type: Article / Article
- Volume: 8
- Publication Date: 2008
- Journal Name: European Journal of Management
- Page Numbers: pp.95-101
- Open Archive Collection: AVESIS Open Access Collection
- Istanbul University Affiliated: Yes