Brand love and customer engagement’s role over brand loyalty


Creative Commons License

Pandır B., YAŞİN B.

Journal of Management, Marketing and Logistics, vol.4, no.4, pp.359-365, 2017 (Refereed Journals of Other Institutions)

  • Publication Type: Article / Article
  • Volume: 4 Issue: 4
  • Publication Date: 2017
  • Title of Journal : Journal of Management, Marketing and Logistics
  • Page Numbers: pp.359-365

Abstract

Purpose - In this study, we wanted to examine the role of brand love and customer engagement over brand loyalty whether they are differentiating by demographic or socio-economic factors or not. It is expected to make a contribution to the literature by expanding brand love and customer engagement by also relating it with brand loyalty.
Methodology – We collected data with survey method from 386 participants on internet by promoting it via social media advertisements. Data has been analysed with SPSS 23, using ANOVA, T-test and F-test.
Findings- Results seem to be proving that demographic and socio-economic factors are differentiating brand love, customer engagement and brand loyalty levels and there are significant differences between some sub age groups, education levels and gender.
Conclusion- In consideration of the results, managers of retail clothing sector could benefit from those sub-group differences while positioning their brand or building their brands at first glance.
Keywords: brand love, customer engagement, brand loyalty, customer-brand relationships, brand relationship quality
JEL Codes: M30, M31, M39