Determinants of hotel guests' satisfaction from the perspective of online hotel reviewers
INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH, vol.13, no.1, pp.84-97, 2019 (ESCI, Scopus)
- Publication Type: Article / Article
- Volume: 13 Issue: 1
- Publication Date: 2019
- Doi Number: 10.1108/ijcthr-08-2018-0104
- Journal Name: INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH
- Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus
- Page Numbers: pp.84-97
- Istanbul University Affiliated: Yes
Abstract
Purpose With the proliferation of Web 2.0 and the travel-related user-generated content platforms, researchers can obtain abundant unsolicited data to examine guests' perceptions, preferences and behaviors. Drawing on online reviews, this study aims to identify the key factors that determine guest satisfaction in lodging businesses.