Determinants of hotel guests' satisfaction from the perspective of online hotel reviewers

Alrawadieh, Zaıd; Law, Rob

doi:10.1108/ijcthr-08-2018-0104

Determinants of hotel guests' satisfaction from the perspective of online hotel reviewers

Atıf İçin Kopyala

Alrawadieh Z., Law R.

INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH, cilt.13, sa.1, ss.84-97, 2019 (ESCI)

Yayın Türü: Makale / Tam Makale
Cilt numarası: 13 Sayı: 1
Basım Tarihi: 2019
Doi Numarası: 10.1108/ijcthr-08-2018-0104
Dergi Adı: INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH
Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
Sayfa Sayıları: ss.84-97
İstanbul Üniversitesi Adresli: Evet

Özet

Purpose With the proliferation of Web 2.0 and the travel-related user-generated content platforms, researchers can obtain abundant unsolicited data to examine guests' perceptions, preferences and behaviors. Drawing on online reviews, this study aims to identify the key factors that determine guest satisfaction in lodging businesses.