Performance Measurement of Healthcare: A Case Study for Pilot Hospital

ERDEBİLLİ B., Ozdemir Y. S.

4th International Conference on Intelligent and Fuzzy Systems (INFUS), Bornova, Turkey, 19 - 21 July 2022, vol.505, pp.400-408 identifier identifier

  • Publication Type: Conference Paper / Full Text
  • Volume: 505
  • Doi Number: 10.1007/978-3-031-09176-6_46
  • City: Bornova
  • Country: Turkey
  • Page Numbers: pp.400-408
  • Keywords: Performance measurement, Healthcare, F-TOPSIS, DEA, DECISION-MAKING, EFFICIENCY, SELECTION
  • Istanbul University Affiliated: No


Hospitals are more critical than ever in the current pandemic phase. Performance measurement and implementation of associated measures have a substantial influence on service quality in a hospital. The purpose of this research is to evaluate the performance of a pilot case study by combining FuzzyTechnique for Order of Preference by Similarity to Ideal Solution (F-TOPSIS) and Data Envelopment Analysis (DEA). Additionally, the suggested methodology incorporates the group decision-making (GDM) approach. The paper's application section illustrates how to use the integrated F-TOPSIS - DEA technique in a real-world healthcare management challenge. The suggested model is used to determine and compare hospital unit efficiency.