International Journal on Interactive Design and Manufacturing, 2025 (ESCI)
The electronics manufacturing industry is a critical driver of technological advancement, where digital technologies are increasingly adopted to streamline organizational management and improve interdepartmental process efficiency. Yet, the key factors that determine the success of digital transformation (DT) and the means to evaluate their influence remain insufficiently explored. To address this gap, this study develops a comprehensive evaluation framework and introduces a novel hybrid method. The framework, derived from literature reviews and expert interviews, encompasses three dimensions and twelve success factors. Building on this structure, the proposed Grey Heterogeneous Influence and Strength Attenuation (G-HISA) technique is applied to estimate factor weights and uncover causal relationships. By integrating grey theory, G-HISA not only improves the practicality of HISA but also preserves uncertainty in expert judgments. Empirical analysis identifies five core factors—management support, cross-departmental integration capability, cross-departmental business process compatibility, data availability and sharing, and information exchange consistency—that play decisive roles in DT success within electronics manufacturing. The results provide a robust basis for decision-makers to formulate targeted strategies, offering both theoretical insights and practical guidance for digital transformation initiatives.