5 th Congress for Library and Information 11-14 March 2013, Leipzig – Germany, Leipzig, Germany, 11 - 14 March 2013, vol.1, pp.1-10
The main aim of this study was to explore public library users’ perceptions and expectations of the quality of library services in Istanbul. The study adopted a descriptive survey design and data were collected using a questionnaire administered to 643 respondents randomly selected from 15 public libraries in the metropolitan area of Istanbul. Some of the initial results were as follows: The study found that the most common reason for visiting a public library is to meet educational needs. One of the surprising initial findings of the study is that the heaviest users of public libraries are not K–8 students, but rather 18–29-year-old students. The respondents consider public libraries as a fundamental part of society, as they provide free and equal access to information; the respondents also believe that libraries deserve more financial support. On the other hand, they cite the Internet as their main source of information, and do not use public libraries because of lack of time, the convenience of the Internet, not living close to a public library, and being unaware of library services. The services that are perceived as “poor” by the respondents coincide with the services that have the potential to attract them to libraries.