Southeast European and Black Sea Studies, 2025 (SSCI)
This article explores aviation diplomacy, defined as diplomatic processes within civil aviation, acknowledging the expanded role of non-state actors. Employing a tripartite framework–aviation as a foreign policy tool, for shaping national image and soft power, and as independent diplomatic actors–the study analyzes Qatar Airways’ influence on Qatar’s soft power and nation branding in the South Caucasus. Findings indicate that Qatar Airways, with substantial government backing, functions as a strategic instrument of Qatar’s foreign policy and public diplomacy. Its global network, high-profile sponsorships (e.g. Formula 1, FIFA), and humanitarian initiatives are integral to nation branding, fostering positive perceptions via a ‘reversed country of origin effect.’ The airline itself also operates as an independent diplomatic actor through ‘business diplomacy,’ engaging directly in negotiations, shaping trade, and conducting humanitarian efforts. This framework’s empirical application highlights civil aviation’s dynamic role in international relations and the increasing importance of multistakeholder collaboration in diplomacy.