The relationship between turnover intention and demographic factors in hotel businesses: A study at five star hotels in Istanbul

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Emiroglu B. D., Akova O., Tanriverdi H.

11th International Strategic Management Conference, Vienna, Avusturya, 23 - 25 Temmuz 2015, cilt.207, ss.385-397 identifier

  • Yayın Türü: Bildiri / Tam Metin Bildiri
  • Cilt numarası: 207
  • Doi Numarası: 10.1016/j.sbspro.2015.10.108
  • Basıldığı Şehir: Vienna
  • Basıldığı Ülke: Avusturya
  • Sayfa Sayıları: ss.385-397
  • Anahtar Kelimeler: Turnover intention, Hotel businesses, Demographic characteristics, JOB-SATISFACTION, COMMITMENT, EMPLOYEES, INDUSTRY
  • İstanbul Üniversitesi Adresli: Evet

Özet

The study aims to determine the relation between the demographic factors (eg. age, gender, marital status, education) and the factors such as tenure, wage, position, working department and the turnover intention of employees working in hospitality industry. Surveys were used as the main data collection tool in the study. The study has been conducted in the various departments of five-star hotels in Istanbul and with a total of 297 hotel managers and staff from different ranks. In the data analysis of the study, t-test and ANOVA tests have been performed in order to determine the relationship between the demographic factors such as age, gender, marital status, education and the factors such as tenure, wage, position, working department and turnover intention. The result of the study indicates that the demographic factors such as age, gender, marital status, education, as well as the factors such as tenure, wage, position, working department are determinants for turnover intention. (C) 2015 The Authors. Published by Elsevier Ltd.