Computers and Industrial Engineering, cilt.194, 2024 (SCI-Expanded)
Seasonal Respiratory Diseases (SRDs) usually produce a heightened number of Emergency Department (ED) attendances due to their rapid dissemination within the community and the ineffective prevention measures. Such a context requires effective management of the emergency care processes to provide in-time diagnosis and treatment to infected patients. Nonetheless, EDs have evidenced severe operational deficiencies during these periods, thereby provoking extended bed waiting times in Hospitalization Departments (HDs). Therefore, this paper presents a hybrid approach merging Artificial Intelligence (AI) and Discrete-Event Simulation (DES) to shorten the bed waiting times in HDs considering patient records collated in the first emergency care stages. First, we implemented Random Forest (RF) to estimate the probability of respiratory worsening based on sociodemographic and clinical patient data. Second, we inserted these probabilities into a DES model mimicking the emergency care from the admission to the HD. We then pretested different HD configurations and strategies seeking to reduce the HD bed waiting time. A case study of a European hospital group was used to validate the suggested framework. The AI-DES model enabled decision-makers to identify an improvement proposal with hospitalization bed waiting time lessening, oscillating between 7.93 and 7.98 h.