Profile of Perpetrators of Customer Aggression: A Survey Among Front-Line, Call-Center and Retail Stuff


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AKGEYİK T. , DELEN M.

European Journal of Management, no.10, pp.58-77, 2010 (Refereed Journals of Other Institutions)

  • Publication Type: Article / Article
  • Publication Date: 2010
  • Title of Journal : European Journal of Management
  • Page Numbers: pp.58-77