Towards Intelligent IT Service Management: A Comparative Evaluation of Machine Learning and Language Models for Ticket Classification and Assignment

ALSAÇ A., YILMAZ Ü., KOÇOĞLU F. Ö., ŞEKER Ş. E.

2025 10th International Conference on Computer Science and Engineering (UBMK), Turkey, 17 September 2025, (Full Text)

• Publication Type: Conference Paper / Full Text
• Doi Number: 10.1109/ubmk67458.2025.11207046
• Country: Turkey
• Istanbul University Affiliated: Yes