Publications & Works

Published journal articles indexed by SCI, SSCI, and AHCI

Marketing Istanbul as a culinary destination

JOURNAL OF DESTINATION MARKETING & MANAGEMENT, vol.9, pp.340-346, 2018 (SSCI) identifier identifier

The professional relationship between tour guides and tour operators

SCANDINAVIAN JOURNAL OF HOSPITALITY AND TOURISM, vol.17, no.4, pp.345-357, 2017 (SSCI) identifier identifier

Meeting revenue management challenges: Knowledge, skills and abilities

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, vol.57, pp.132-142, 2016 (SSCI) identifier identifier

Components of cultural tourists' experiences in destinations

CURRENT ISSUES IN TOURISM, vol.19, no.2, pp.137-154, 2016 (SSCI) Creative Commons License identifier identifier

Articles Published in Other Journals

Terapötik Rekreasyon Kapsamında Mevleviliğin Değerlendirilmesi

Türk Turizm Araştırmaları Dergisi, vol.3, no.2, pp.159-173, 2019 (Peer-Reviewed Journal)

TOURIST TAX AND ITS IMPLICATIONS

TÜRKBİLİM, vol.12, pp.1-6, 2018 (Peer-Reviewed Journal)

The Superior Destination Experience

Journal of Tourismology, vol.3, no.2, pp.33-37, 2018 (Peer-Reviewed Journal)

PAYLAŞIM EKONOMİSİ VE TURİZME ETKİLERİ ÜZERİNE BİR DEĞERLENDİRME

GÜNCEL TURİZM ARAŞTIRMALARI DERGİSİ, vol.2, no.1, pp.7-16, 2018 (Peer-Reviewed Journal)

Experiencing local Turkish hospitality in Istanbul, Turkey

INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH, vol.12, no.2, pp.223-237, 2018 (ESCI) identifier identifier

Research methods in tourism, hospitality & events management

ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH, vol.29, no.3, pp.470-472, 2018 (ESCI) identifier

Coping with RM challenges in hospitality education

JOURNAL OF REVENUE AND PRICING MANAGEMENT, vol.16, no.5, pp.499-512, 2017 (ESCI) Sustainable Development identifier identifier

Impact of direct flights on tourist volume: Case of Turkish Airlines

Journal of Tourismology, vol.2, no.2, pp.36-50, 2017 (Peer-Reviewed Journal)

Coping with reintermediation: the case of SMHEs

INFORMATION TECHNOLOGY & TOURISM, vol.16, no.4, pp.375-392, 2016 (ESCI) identifier identifier

Muslim friendly tourism (MFT): A discussion

International Journal of Tourismology, vol.2, no.1, pp.65-67, 2016 (Peer-Reviewed Journal) Creative Commons License Sustainable Development

Ideology, Foreign Policy and Tourism: The Case of Turkey-Middle East Relations

International Journal of Turcologia, vol.11, no.21, pp.45-64, 2016 (Peer-Reviewed Journal) Creative Commons License

The Relation between Demographic Factors and the Turnover Intention in Pre-opening Hotel Businesses

Procedia - Social and Behavioral Sciences, vol.207, pp.377-384, 2015 (Peer-Reviewed Journal)

Electronic word-of-mouth among hotel guests: Demographic and tripographic factors

The Journal of Knowledge Economy & Knowledge Management, vol.9, no.2, pp.35-41, 2014 (Peer-Reviewed Journal)

Sustaining tourism development through city tax: The case of Istanbul

E-Review of Tourism Research (eRTR), vol.11, pp.26-41, 2014 (Scopus)

Influence of customer experience on loyalty and word-of-mouth in hospitality operations

ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH, vol.25, no.2, pp.181-194, 2014 (ESCI) Sustainable Development identifier identifier

Türk turizminde kokartlı turist rehberlerinin mevcut durumunun analizi.

Afyon Kocatepe Üniversitesi İİBF Dergisi, vol.14, no.2, pp.307-318, 2013 (Peer-Reviewed Journal)

Refereed Congress / Symposium Publications in Proceedings

Transformations Facing MICE Tourism Amid Covid-19

International Congress of Emerging Trends in Tourism - ICETT, Konya, Turkey, 30 September - 02 October 2021, pp.168

TERAPÖTİK REKREASYON KAPSAMINDA MEVLEVİLİĞİN DEĞERLENDİRİLMESİ

19.ULUSAL TURİZM KONGRESİ, Afyon, Turkey, 17 - 21 October 2018, vol.1, no.1, pp.54-64

Transformative travel experiences

10th World Conference for Graduate Research, Nevşehir, Turkey, 2 - 07 October 2018, vol.1, no.1, pp.33-38 Creative Commons License

Budget Hotels’ Response to the Airbnb Growth: Evidence from an Urban Destination

6th Interdisciplinary Tourism Research Conference, Nevşehir, Turkey, 2 - 07 October 2018, pp.176-181

EXPLORING QUALITY OF WORK LIFE AND LIFE SATISFACTION OF TOUR GUIDES: AN EMOTIONAL LABOR PERSPECTIVE

8th ADVANCES IN HOSPITALITY AND TOURISM MARKETING AND MANAGEMENT (AHTMM) CONFERENCE, Bangkok, Thailand, 25 - 29 July 2018, vol.1, no.1, pp.89-91

Türkiye Konaklama İşletmelerinde Kalite Yönetim Sistemleri

IV. Uluslararası Sosyal Bilimlerde Yeni Yönelimler Sempozyumu (SOBY), Talin, Estonia, 6 - 07 July 2018, no.5, pp.68

QUALITY MANAGEMENT SYSTEMS IN TURKISH HOTEL BUSINESS

4th INTERNATIONAL SYMPOSIUM ON NEW TRENDS IN SOCIAL SCIENCE (SOBY), Talin, Estonia, 6 - 07 July 2018, pp.68

Exploring Quality of Work Life and Life Satisfaction of Tour Guides: An Emotional Labor Perspective

8Th Advances in Hospitality and Tourism Marketıng and Management (AHTMM) Conference, Bangkok, Thailand, 25 - 29 June 2018, pp.83-85

IMPROVING REVENUE MANAGEMENT EDUCATION

The 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Iowa, United States Of America, 3 - 05 January 2018, vol.1, no.1, pp.62

EXPERIENTIAL COMPONENTS OF TOUR GUIDING IN PACKAGE TOURS

7. ADVANCES IN TOURISM MARKETING CONFERENCE "THE ART OF LIVING TOGETHER", Casablanca, Morocco, 6 - 09 September 2017, vol.0, no.0, pp.392-396

MANAGING CRISES IN SMHEs: THE CASE OF TURKEY

7th Advances in Hospitality and Tourism Marketing and Management conference, Gazimagosa, Cyprus (Kktc), 10 - 15 July 2017

COMPONENTS OF PACKAGE TOUR QUALITY

7th Advances in Hospitality and Tourism Marketing and Management conference, Gazimagosa, Cyprus (Kktc), 10 - 15 July 2017

The Typology of Tourist-Tourist Interaction

MIRDEC-4th, International Academic Conference on Social Science, Multidisciplinary and Globalization Studies, Madrid, Spain, 4 - 07 July 2017, pp.139-144

USING FLICKR TO ANALYZE ISTANBUL’S IMAGE AS A CULINARY DESTINATION

II. International Conference on Tourism Dynamics and Trends, Sevilla, Spain, 26 - 29 June 2017

Impact of Superior Destination Experience on Recommendation

9th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Cartagena, Spain, 6 June - 11 July 2017

Challenges with RM Adoption in SMHEs

8th International Conference on ‘Sustainable Tourism Development –Issues, Challenges & Debates, Katmandu, Nepal, 25 - 28 April 2017, vol.0, no.0, pp.36-46

Future of winter tourism in Turkey: Destination strategies for the Erzurum-Erzincan-Kars Winter Tourism Corridor (WTC)

The 1st Workshop on the Future of Winter Tourism (FWT2017), Rovaniemi, Finland, 3 - 05 April 2017, pp.36-53

A TYPOLOGY OF TOURIST - TOURIST INTERACTIONS

4th International Academic Conference on Social Science, Multidisciplinary and Globalization Studies (MIRDEC), Madrid, Spain, 4 - 07 July 2017, pp.139-144 identifier

Impact of Local Hospitality on Tourist Experiences

Consumer Behavior in Tourism Symposium, Consumer Psychology of Tourism, Hospitality, and Leisure Research Symposium, Brunico, Italy, 14 - 17 December 2016, pp.14-17

Reintermediation for Small and Medium Hospitality Enterprises

Consumer Psychology of Tourism, Hospitality, and Leisure Research Symposium, Bruneck, Italy, 14 - 17 December 2016, pp.1

Tourist Experiences in Creative Destinations

Valuing and Evaluating Creativity for Sustainable Regional Development, Östersund, Sweden, 11 - 14 September 2016, pp.25-27

Creative Aspects of Package Tour Experiences in Destinations

Valuing and Evaluating Creativity for Sustainable Regional Development, Östersund, Sweden, 11 - 14 September 2016, pp.165-167

The Package Tour Experıences

6th Advances In Hospıtalıty & Tourısm Marketıng & Management Conference, Guangzhou, China, 14 - 17 July 2016, pp.93-96

The Package Tour Experiences and Tourist Satisfaction

6th Advances in Tourism Marketing Conference, Joensuu, Finland, 08 September 2015, pp.113-120

Ziyaretçilerin Objektifinden Doğu Karadeniz Bölgesi Seyahat Deneyimi

SÜRDÜRÜLEBİLİR TURİZM KONGRESİ, Gümüşhane, Turkey, 14 - 16 June 2015, pp.406-420

Exploring the boutique hotel guest experience

International Interdisciplinary Business-Economics Advancement Conference, Las Vegas, Nevada, United States Of America, 26 May - 29 November 2015, pp.27-36

Using Local Food in Istanbul’s Marketing as a Tourist Destination

International Interdisciplinary Business-economics Advancement Conference., California, United States Of America, 04 May 2015, pp.96-102

The Relation between Demographic Factors and the Turnover Intention in Pre-Opening Hotel Businesses

11th International Strategic Management Conference, Vienna, Austria, 23 - 25 July 2015, vol.207, pp.377-384 identifier

Tourists' Approach to Local Food

World Conference on Technology, Innovation and Entrepreneurship, İstanbul, Turkey, 28 - 30 May 2015, pp.429-437 Sustainable Development identifier

The characteristics of Ahi Tradition in Grand Bazaar and implications on tourist experience

International Antalya HospitalityTourism and Travel ResearchConference, Antalya, Turkey, 9 - 12 December 2014, pp.1-7

Components of Traditional Hospitality and Implications in Commercial Tourism Settings: Evidence from Istanbul

Heritage, Tourism and Hospitality Conference, İstanbul, Turkey, 6 - 08 November 2014, pp.158-165

Analysis of Online Customer Complaints on Travel Trade

International Interdisciplinary Business-Economics Advancement Conference, İstanbul, Turkey, 16 - 19 July 2014, pp.182

Destinations’ Experiential Attributes for Middle East Tourists: Case of Istanbul

7th World Conference for Graduate Research in Tourism, Hospitality and Leisure, İstanbul, Turkey, 3 - 07 June 2014, pp.88-94

Impact of direct flights on destination development: The case of Turkish Airlines

Advances in Hospitality and Tourism Marketing and Management Conference , Baie-Du-Tombeau, Mauritius, 04 February 2014, pp.425-438

Components of experiential value: Case of hospitality industry

10th International Strategic Management Conference, Rome, Italy, 19 - 21 June 2014, vol.150, pp.1040-1049 Sustainable Development identifier

Electronic Word of Mouth Among hotel Guests: Demographic and Tripographic Factors

11th International Conference on Knowledge, Economy and Management, Malta, Malta, 27 - 30 November 2013, pp.520-523

Dimensions of Cultural Tourist Experience in Destinations

6th International Conference on Services Management, Cyprus (Kktc), 1 - 04 June 2013, pp.123-132

Understanding the Customer Experiences from Perspective of Guests and Hotel Managers: Empirical Findings from Luxury Hotels in Istanbul, Turkey

17th Annual Graduate Student Research Conference in Hospitality and Tourism, United States Of America, 1 - 04 January 2012, pp.432-443

The Sustainable Development Of Tourism In Islands – The Case Of Buyukada – Istanbul

Lessons from the Past Directions for the Future, International Tourism Bienal, Sakarya, Turkey, 20 - 22 May 2007, pp.156-166 Sustainable Development

The Tourism Potential Of Istanbul-Kilyos Region And The Applicable Sustainable Tourism Alternatives For The Area

New Perspectives and Values in World Tourism & Tourism Management in the Future, Antalya, Turkey, 20 - 26 November 2006, pp.915-925 Sustainable Development

Books & Book Chapters

Integrating Big Data to Smart Destination Heritage Management

in: Handbook of Research on Digital Communications, Internet of Things, and the Future of Cultural Tourism, Lídia Oliveira, Editor, IGI Global, Pennsylvania, pp.411-429, 2022

Tour Operating Business

Istanbul University Press, İstanbul, 2021

EFFECTS OF THE COVID-19 PANDEMIC ON THE TOURISM INDUSTRY

in: The COVID-19 Pandemic and Its Economic, Social, and Political Impacts, Dilek DEMİRBAŞ,Veysel BOZKURT,Sayım YORĞUN, Editor, Istanbul University, İstanbul, pp.59-70, 2020 Sustainable Development

COVID-19 PANDEMİSİNİN TURİZM ENDÜSTRİSİ ÜZERİNDEKİ ETKİLERİ

in: COVID-19 Pandemi̇si̇ni̇n Ekonomi̇k, Toplumsal ve Si̇yasal Etkileri, Dilek Demirbaş,Veysel Bozkurt,Sayım Yorğun, Editor, İSTANBUL PRESS, İstanbul, pp.87-97, 2020 Sustainable Development

Experiential Components of Tour Guiding in Package Tours

in: Advances in Tourism Marketing, Antonia Correia, Alan Fyall, Metin Kozak, , Editor, Goodfellow, Oxford, pp.42-56, 2019

The role of local gastronomy in destination marketing

in: Advances in Tourism Marketing, Antonia Correia, Alan Fyall, Metin Kozak, Editor, Goodfellow Publishers Limited Blackwell, Oxford, Oxford, pp.195-209, 2019 Creative Commons License

Impact of Superior Destination Experience on Recommendation

in: Trends in Tourist Behavior: New Products and Experiences from Europe, Artal-Tur A., Kozak M., Kozak, N., Editor, Springer-Verlag , Cham, pp.147-160, 2019 Creative Commons License

Impact of Superior Destination Experience on Recommendation

in: Trends in Tourist Behavior: New Products and Experiences from Europe, Artal-Tur A., Kozak M., Kozak, N., Editor, Springer-Verlag , Cham, pp.147-160, 2019 Creative Commons License

A Strategic Approach to Managing Risk and Crisis at Tourist Destinations

in: Tourist Destination Management: Instruments, Products, and Case Studies, Kozak N., Kozak M., Editor, Springer-Verlag , Cham, pp.273-287, 2019 Creative Commons License

A Strategic Approach to Managing Risk and Crisis at Tourist Destinations

in: Tourist Destination Management: Instruments, Products, and Case Studies, Kozak N., Kozak M., Editor, Springer-Verlag , Cham, pp.273-287, 2019 Creative Commons License

TURİST DENEYİMİNDE PROFESYONEL TURİST REHBERLERİNİN ROLÜ

in: TURİST REHBERLİĞİ ÜZERİNE GÜNCEL ARAŞTIRMALAR, HACIOĞLU N.,AVCIKURT C.,KILIÇ A., ULUSOY YILDIRIM H., Editor, Detay Yayıncılık, Ankara, pp.360-372, 2018

Türkiye Konaklama İşletmelerinde Kalite Yönetim Sistemleri

in: Sosyal Bilimlerde Yeni Yönelimler - V, .e, Editor, Gece Kitaplığı, Ankara, pp.879-898, 2018

Marketing Tourism Experiences

in: The Routledge Handbook of Destination Marketing, Dogan Gursoy; Christina G. Chi, Editor, Routledge, London/New York , New York, pp.49-59, 2018

Tourism Destination: Design of Experiences

in: The Handbook of Managing and Marketing Tourism Experiences, Sotiriadis M., Gursoy, D., Editor, Emerald Insight, Bingley, pp.65-83, 2016

Kültürlerarası İletişim Aracı Olarak Turizm

in: Uluslararası İlişkilere Disiplinlerarası Bir Yaklaşım:Uluslararası İletişim Perspektifi, Burcu Sunar Cankurtaran, Editor, Röle Akademik Yayıncılık, İstanbul, pp.190-218, 2016

Traditional Hospitality as Experienced by Tourists

in: Enhancing Customer Experience in the Service Industry, Levent Altinay, Surya Poudel, Editor, Cambridge University Press, Cambridge (MA), USA , New Castle, pp.184-201, 2016 Creative Commons License

The Characteristics of Ahilik in Grand Bazaar and Implications on Tourist Experience

in: TOURISM: Present and Future Perspective, S P Bansal, Sandeep W, Syed Ahmad R,, Editor, Kanıshka Publıshers, Yeni Delhi, pp.282-289, 2015

Turizmde güncel konu ve eğilimler

in: Turizm işletmeciliği: Temel kavramlar ve uygulamalar, Akova O., Kızılırmak İ., Tanrıverdi H., Editor, Detay, Ankara, pp.349-372, 2015

Kalkınma Planlarında Turizm

in: Değişik Perspektifleriyle Turizm Politikası ve Planlaması, Küçükaltan, D., Çeken, H., Mercan, Ş.O., Editor, Detay Yayıncılık, Ankara, pp.171-192, 2015

Destination Experience for Middle East Tourists

in: Destination Marketing: An international perspective, Metin Kozak, Nazmi Kozak, Editor, Routledge, Londra, pp.187-198, 2015 Creative Commons License

The role of museum guides on visitor experience

in: Cultural Tourism and Museum Experience, Curiel, J.E., Garcia, V.E.S., Antonovica, A., Editor, Dykinson, Madrid, pp.73-86, 2013

Turkish political transition and incoming tourism to Turkey in 2000s

in: Tourism and International Relations, Alonso, A.E., Curiel, J.E., Editor, Dykinsson, Madrid, pp.122-135, 2013

Seyahat İşletmelerinde Toplam Kalite Yönetimi

in: Turizm İşletmelerinde Toplam Kalite Yönetimi, Şehnaz Demirkol,Muhsin Halis, Editor, Değisim Yayınları, İstanbul, pp.273-327, 2010

Seyahat İşletmelerinde Toplam Kalite Yönetimi

in: Turizm İşletmelerinde Toplam Kalite Yönetimi, Prof. Dr. Muhsin Halis, Yrd. Doç. Dr. Şehnaz Demirkol, Editor, Değişim Kitabevi, İstanbul, pp.1-100, 2010

Turizm işletmeleri pazarlamasında süreç

in: Turizm İşletmelerinin Pazarlamasında 7P ve 7C, C.Avcıkurt, Ş.Demirkol, B.Zengin, Editor, Değisim Yayınları, İstanbul, pp.183-213, 2006