Publications & Works

Articles Published in Journals That Entered SCI, SSCI and AHCI Indexes

Experience vs quality: predicting satisfaction and loyalty in services

SERVICE INDUSTRIES JOURNAL, 2020 (Journal Indexed in SSCI) identifier identifier

Budget and midrange hotel managers' perceptions of and responses to Airbnb Evidence from Istanbul

INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, vol.32, no.2, pp.588-604, 2020 (Journal Indexed in SSCI) identifier identifier

Marketing Istanbul as a culinary destination

JOURNAL OF DESTINATION MARKETING & MANAGEMENT, vol.9, pp.340-346, 2018 (Journal Indexed in SSCI) identifier identifier

The professional relationship between tour guides and tour operators

SCANDINAVIAN JOURNAL OF HOSPITALITY AND TOURISM, vol.17, no.4, pp.345-357, 2017 (Journal Indexed in SSCI) identifier identifier

Meeting revenue management challenges: Knowledge, skills and abilities

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, vol.57, pp.132-142, 2016 (Journal Indexed in SSCI) identifier identifier

Components of cultural tourists' experiences in destinations

CURRENT ISSUES IN TOURISM, vol.19, no.2, pp.137-154, 2016 (Journal Indexed in SSCI) Creative Commons License identifier identifier

Articles Published in Other Journals

Terapötik Rekreasyon Kapsamında Mevleviliğin Değerlendirilmesi

Türk Turizm Araştırmaları Dergisi, vol.3, no.2, pp.159-173, 2019 (Other Refereed National Journals)

The Superior Destination Experience

Journal of Tourismology, vol.3, no.2, pp.33-37, 2018 (International Refereed University Journal)

PAYLAŞIM EKONOMİSİ VE TURİZME ETKİLERİ ÜZERİNE BİR DEĞERLENDİRME

GÜNCEL TURİZM ARAŞTIRMALARI DERGİSİ, vol.2, no.1, pp.7-16, 2018 (Other Refereed National Journals)

Research methods in tourism, hospitality & events management

ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH, vol.29, no.3, pp.470-472, 2018 (Journal Indexed in ESCI) identifier

Experiencing local Turkish hospitality in Istanbul, Turkey

INTERNATIONAL JOURNAL OF CULTURE TOURISM AND HOSPITALITY RESEARCH, vol.12, no.2, pp.223-237, 2018 (Journal Indexed in ESCI) identifier identifier

Coping with RM challenges in hospitality education

JOURNAL OF REVENUE AND PRICING MANAGEMENT, vol.16, no.5, pp.499-512, 2017 (Journal Indexed in ESCI) identifier identifier

Impact of direct flights on tourist volume: Case of Turkish Airlines

Journal of Tourismology, vol.2, pp.36-50, 2017 (International Refereed University Journal)

Coping with reintermediation: the case of SMHEs

INFORMATION TECHNOLOGY & TOURISM, vol.16, no.4, pp.375-392, 2016 (Journal Indexed in ESCI) identifier identifier

Muslim friendly tourism (MFT): A discussion

International Journal of Tourismology, vol.2, no.1, pp.65-67, 2016 (International Refereed University Journal) Creative Commons License

Ideology, Foreign Policy and Tourism: The Case of Turkey-Middle East Relations

International Journal of Turcologia, vol.11, no.21, pp.45-64, 2016 (Refereed Journals of Other Institutions) Creative Commons License

Theory of knowledge of tourism: A sociological and epistemological reflection

Journal of Tourismology, vol.1, no.1, pp.2-15, 2015 (International Refereed University Journal)

The Relation between Demographic Factors and the Turnover Intention in Pre-opening Hotel Businesses

Procedia - Social and Behavioral Sciences, vol.207, pp.377-384, 2015 (Refereed Journals of Other Institutions)

THE RELATIONSHIP BETWEEN ORGANIZATIONAL CULTURE AND THE ENVIRONMENT AL MANAGEMENT PERCEP TION OF EMPLOYEES: A RESEARCH ON GREEN STAR HOTELS

Research Journal of Business and Management – (RJBM), vol.2, no.2, pp.169-184, 2015 (Refereed Journals of Other Institutions)

Career management in hospitality: The case of four and five star hotels in Istanbul

Ekonometri ve İstatistik e-Dergisi, no.22, pp.1-13, 2015 (International Refereed University Journal)

Electronic word-of-mouth among hotel guests: Demographic and tripographic factors

The Journal of Knowledge Economy & Knowledge Management, vol.9, no.2, pp.35-41, 2014 (Refereed Journals of Other Institutions)

Sustaining tourism development through city tax: The case of Istanbul

E-Review of Tourism Research (eRTR), vol.11, pp.26-41, 2014 (International Refereed University Journal)

Influence of customer experience on loyalty and word-of-mouth in hospitality operations

ANATOLIA-INTERNATIONAL JOURNAL OF TOURISM AND HOSPITALITY RESEARCH, vol.25, no.2, pp.181-194, 2014 (Journal Indexed in ESCI) identifier identifier

Türk turizminde kokartlı turist rehberlerinin mevcut durumunun analizi.

Afyon Kocatepe Üniversitesi İİBF Dergisi, vol.14, no.2, pp.307-318, 2013 (National Refreed University Journal)

Refereed Congress / Symposium Publications in Proceedings

TERAPÖTİK REKREASYON KAPSAMINDA MEVLEVİLİĞİN DEĞERLENDİRİLMESİ

19.ULUSAL TURİZM KONGRESİ, Afyon, Turkey, 17 - 21 October 2018, vol.1, no.1, pp.54-64

Transformative travel experiences

10th World Conference for Graduate Research, Nevşehir, Turkey, 2 - 07 October 2018, vol.1, no.1, pp.33-38 Creative Commons License

Budget Hotels’ Response to the Airbnb Growth: Evidence from an Urban Destination

6th Interdisciplinary Tourism Research Conference, Nevşehir, Turkey, 2 - 07 October 2018, pp.176-181

EXPLORING QUALITY OF WORK LIFE AND LIFE SATISFACTION OF TOUR GUIDES: AN EMOTIONAL LABOR PERSPECTIVE

8th ADVANCES IN HOSPITALITY AND TOURISM MARKETING AND MANAGEMENT (AHTMM) CONFERENCE, Bangkok, Thailand, 25 - 29 July 2018, vol.1, no.1, pp.89-91

QUALITY MANAGEMENT SYSTEMS IN TURKISH HOTEL BUSINESS

4th INTERNATIONAL SYMPOSIUM ON NEW TRENDS IN SOCIAL SCIENCE (SOBY), Talin, Estonia, 6 - 07 July 2018, pp.68

Türkiye Konaklama İşletmelerinde Kalite Yönetim Sistemleri

IV. Uluslararası Sosyal Bilimlerde Yeni Yönelimler Sempozyumu (SOBY), Talin, Estonia, 6 - 07 July 2018, no.5, pp.68

Exploring Quality of Work Life and Life Satisfaction of Tour Guides: An Emotional Labor Perspective

8Th Advances in Hospitality and Tourism Marketıng and Management (AHTMM) Conference, Bangkok, Thailand, 25 - 29 June 2018, pp.83-85

IMPROVING REVENUE MANAGEMENT EDUCATION

The 23rd Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism, Iowa, United States Of America, 3 - 05 January 2018, vol.1, no.1, pp.62

EXPERIENTIAL COMPONENTS OF TOUR GUIDING IN PACKAGE TOURS

7. ADVANCES IN TOURISM MARKETING CONFERENCE "THE ART OF LIVING TOGETHER", Casablanca, Morocco, 6 - 09 September 2017, vol.0, no.0, pp.392-396

COMPONENTS OF PACKAGE TOUR QUALITY

7th Advances in Hospitality and Tourism Marketing and Management conference, Gazimagosa, Cyprus (Kktc), 10 - 15 July 2017

MANAGING CRISES IN SMHEs: THE CASE OF TURKEY

7th Advances in Hospitality and Tourism Marketing and Management conference, Gazimagosa, Cyprus (Kktc), 10 - 15 July 2017

The Typology of Tourist-Tourist Interaction

MIRDEC-4th, International Academic Conference on Social Science, Multidisciplinary and Globalization Studies, Madrid, Spain, 4 - 07 July 2017, pp.139-144

USING FLICKR TO ANALYZE ISTANBUL’S IMAGE AS A CULINARY DESTINATION

II. International Conference on Tourism Dynamics and Trends, Sevilla, Spain, 26 - 29 June 2017

Impact of Superior Destination Experience on Recommendation

9th World Conference for Graduate Research in Tourism, Hospitality and Leisure, Cartagena, Spain, 6 June - 11 July 2017

Challenges with RM Adoption in SMHEs

8th International Conference on ‘Sustainable Tourism Development –Issues, Challenges & Debates, Katmandu, Nepal, 25 - 28 April 2017, vol.0, no.0, pp.36-46

Future of winter tourism in Turkey: Destination strategies for the Erzurum-Erzincan-Kars Winter Tourism Corridor (WTC)

The 1st Workshop on the Future of Winter Tourism (FWT2017), Rovaniemi, Finland, 3 - 05 April 2017, pp.36-53

A TYPOLOGY OF TOURIST - TOURIST INTERACTIONS

4th International Academic Conference on Social Science, Multidisciplinary and Globalization Studies (MIRDEC), Madrid, Spain, 4 - 07 July 2017, pp.139-144 identifier

Reintermediation for Small and Medium Hospitality Enterprises

Consumer Psychology of Tourism, Hospitality, and Leisure Research Symposium, Bruneck, Italy, 14 - 17 December 2016, pp.1

Impact of Local Hospitality on Tourist Experiences

Consumer Behavior in Tourism Symposium, Consumer Psychology of Tourism, Hospitality, and Leisure Research Symposium, Brunico, Italy, 14 - 17 December 2016, pp.14-17

Creative Aspects of Package Tour Experiences in Destinations

Valuing and Evaluating Creativity for Sustainable Regional Development, Östersund, Sweden, 11 - 14 September 2016, pp.165-167

Tourist Experiences in Creative Destinations

Valuing and Evaluating Creativity for Sustainable Regional Development, Östersund, Sweden, 11 - 14 September 2016, pp.25-27

The Package Tour Experıences

6th Advances In Hospıtalıty & Tourısm Marketıng & Management Conference, Guangzhou, China, 14 - 17 July 2016, pp.93-96

Ziyaretçilerin Objektifinden Doğu Karadeniz Bölgesi Seyahat Deneyimi

SÜRDÜRÜLEBİLİR TURİZM KONGRESİ, Gümüşhane, Turkey, 14 - 16 June 2015, pp.406-420

Exploring the boutique hotel guest experience

International Interdisciplinary Business-Economics Advancement Conference, Las Vegas, Nevada, United States Of America, 26 May - 29 November 2015, pp.27-36

Tourists' Approach to Local Food

World Conference on Technology, Innovation and Entrepreneurship, İstanbul, Turkey, 28 - 30 May 2015, pp.429-437 identifier

The Relation between Demographic Factors and the Turnover Intention in Pre-Opening Hotel Businesses

11th International Strategic Management Conference, Vienna, Austria, 23 - 25 July 2015, vol.207, pp.377-384 identifier

The characteristics of Ahi Tradition in Grand Bazaar and implications on tourist experience

International Antalya HospitalityTourism and Travel ResearchConference, Antalya, Turkey, 9 - 12 December 2014, pp.1-7

Components of Traditional Hospitality and Implications in Commercial Tourism Settings: Evidence from Istanbul

Heritage, Tourism and Hospitality Conference, İstanbul, Turkey, 6 - 08 November 2014, pp.158-165

Analysis of Online Customer Complaints on Travel Trade

International Interdisciplinary Business-Economics Advancement Conference, İstanbul, Turkey, 16 - 19 July 2014, pp.182

Destinations’ Experiential Attributes for Middle East Tourists: Case of Istanbul

7th World Conference for Graduate Research in Tourism, Hospitality and Leisure, İstanbul, Turkey, 3 - 07 June 2014, pp.88-94

Components of experiential value: Case of hospitality industry

10th International Strategic Management Conference, Rome, Italy, 19 - 21 June 2014, vol.150, pp.1040-1049 identifier

Electronic Word of Mouth Among hotel Guests: Demographic and Tripographic Factors

11th International Conference on Knowledge, Economy and Management, Malta, Malta, 27 - 30 November 2013, pp.520-523

Dimensions of Cultural Tourist Experience in Destinations

6th International Conference on Services Management, Cyprus (Kktc), 1 - 04 June 2013, pp.123-132

Understanding the Customer Experiences from Perspective of Guests and Hotel Managers: Empirical Findings from Luxury Hotels in Istanbul, Turkey

17th Annual Graduate Student Research Conference in Hospitality and Tourism, United States Of America, 1 - 04 January 2012, pp.432-443

The Sustainable Development Of Tourism In Islands – The Case Of Buyukada – Istanbul

Lessons from the Past Directions for the Future, International Tourism Bienal, Sakarya, Turkey, 20 - 22 May 2007, pp.156-166

The Tourism Potential Of Istanbul-Kilyos Region And The Applicable Sustainable Tourism Alternatives For The Area

New Perspectives and Values in World Tourism & Tourism Management in the Future, Antalya, Turkey, 20 - 26 November 2006, pp.915-925

Books & Book Chapters

EFFECTS OF THE COVID-19 PANDEMIC ON THE TOURISM INDUSTRY

in: The COVID-19 Pandemic and Its Economic, Social, and Political Impacts, Dilek DEMİRBAŞ,Veysel BOZKURT,Sayım YORĞUN, Editor, Istanbul University, İstanbul, pp.59-70, 2020

COVID-19 PANDEMİSİNİN TURİZM ENDÜSTRİSİ ÜZERİNDEKİ ETKİLERİ

in: COVID-19 Pandemi̇si̇ni̇n Ekonomi̇k, Toplumsal ve Si̇yasal Etkileri, Dilek Demirbaş,Veysel Bozkurt,Sayım Yorğun, Editor, İSTANBUL PRESS, İstanbul, pp.87-97, 2020

Experiential Components of Tour Guiding in Package Tours

in: Advances in Tourism Marketing, Antonia Correia, Alan Fyall, Metin Kozak, , Editor, Goodfellow, Oxford, pp.42-56, 2019

The role of local gastronomy in destination marketing

in: Advances in Tourism Marketing, Antonia Correia, Alan Fyall, Metin Kozak, Editor, Goodfellow Publishers Limited Blackwell, Oxford, Oxford, pp.195-209, 2019 Creative Commons License

Impact of Superior Destination Experience on Recommendation

in: Trends in Tourist Behavior: New Products and Experiences from Europe, Artal-Tur A., Kozak M., Kozak, N., Editor, Springer-Verlag , Cham, pp.147-160, 2019 Creative Commons License

Impact of Superior Destination Experience on Recommendation

in: Trends in Tourist Behavior: New Products and Experiences from Europe, Artal-Tur A., Kozak M., Kozak, N., Editor, Springer-Verlag , Cham, pp.147-160, 2019 Creative Commons License

A Strategic Approach to Managing Risk and Crisis at Tourist Destinations

in: Tourist Destination Management: Instruments, Products, and Case Studies, Kozak N., Kozak M., Editor, Springer-Verlag , Cham, pp.273-287, 2019 Creative Commons License

A Strategic Approach to Managing Risk and Crisis at Tourist Destinations

in: Tourist Destination Management: Instruments, Products, and Case Studies, Kozak N., Kozak M., Editor, Springer-Verlag , Cham, pp.273-287, 2019 Creative Commons License

TURİST DENEYİMİNDE PROFESYONEL TURİST REHBERLERİNİN ROLÜ

in: TURİST REHBERLİĞİ ÜZERİNE GÜNCEL ARAŞTIRMALAR, HACIOĞLU N.,AVCIKURT C.,KILIÇ A., ULUSOY YILDIRIM H., Editor, Detay Yayıncılık, Ankara, pp.360-372, 2018

Türkiye Konaklama İşletmelerinde Kalite Yönetim Sistemleri

in: Sosyal Bilimlerde Yeni Yönelimler - V, .e, Editor, Gece Kitaplığı, Ankara, pp.879-898, 2018

Marketing Tourism Experiences

in: The Routledge Handbook of Destination Marketing, Dogan Gursoy; Christina G. Chi, Editor, Routledge, London/New York , New York, pp.49-59, 2018

Tourism Destination: Design of Experiences

in: The Handbook of Managing and Marketing Tourism Experiences, Sotiriadis M., Gursoy, D., Editor, Emerald Insight, Bingley, pp.65-83, 2016

Kültürlerarası İletişim Aracı Olarak Turizm

in: Uluslararası İlişkilere Disiplinlerarası Bir Yaklaşım:Uluslararası İletişim Perspektifi, Burcu Sunar Cankurtaran, Editor, Röle Akademik Yayıncılık, İstanbul, pp.190-218, 2016

Traditional Hospitality as Experienced by Tourists

in: Enhancing Customer Experience in the Service Industry, Levent Altinay, Surya Poudel, Editor, Cambridge University Press, Cambridge (MA), USA , New Castle, pp.184-201, 2016 Creative Commons License

The Characteristics of Ahilik in Grand Bazaar and Implications on Tourist Experience

in: TOURISM: Present and Future Perspective, S P Bansal, Sandeep W, Syed Ahmad R,, Editor, Kanıshka Publıshers, Yeni Delhi, pp.282-289, 2015

Turizmde güncel konu ve eğilimler

in: Turizm işletmeciliği: Temel kavramlar ve uygulamalar, Akova O., Kızılırmak İ., Tanrıverdi H., Editor, Detay, Ankara, pp.349-372, 2015

Kalkınma Planlarında Turizm

in: Değişik Perspektifleriyle Turizm Politikası ve Planlaması, Küçükaltan, D., Çeken, H., Mercan, Ş.O., Editor, Detay Yayıncılık, Ankara, pp.171-192, 2015

Destination Experience for Middle East Tourists

in: Destination Marketing: An international perspective, Metin Kozak, Nazmi Kozak, Editor, Routledge, Londra, pp.187-198, 2015 Creative Commons License

The role of museum guides on visitor experience

in: Cultural Tourism and Museum Experience, Curiel, J.E., Garcia, V.E.S., Antonovica, A., Editor, Dykinson, Madrid, pp.73-86, 2013

Turkish political transition and incoming tourism to Turkey in 2000s

in: Tourism and International Relations, Alonso, A.E., Curiel, J.E., Editor, Dykinsson, Madrid, pp.122-135, 2013

Seyahat İşletmelerinde Toplam Kalite Yönetimi

in: Turizm İşletmelerinde Toplam Kalite Yönetimi, Şehnaz Demirkol,Muhsin Halis, Editor, Değisim Yayınları, İstanbul, pp.273-327, 2010

Seyahat İşletmelerinde Toplam Kalite Yönetimi

in: Turizm İşletmelerinde Toplam Kalite Yönetimi, Prof. Dr. Muhsin Halis, Yrd. Doç. Dr. Şehnaz Demirkol, Editor, Değişim Kitabevi, İstanbul, pp.1-100, 2010

Turizm işletmeleri pazarlamasında süreç

in: Turizm İşletmelerinin Pazarlamasında 7P ve 7C, C.Avcıkurt, Ş.Demirkol, B.Zengin, Editor, Değisim Yayınları, İstanbul, pp.183-213, 2006